How do I return products?

Returns are accepted up to 30 days from the original purchase date. Requests made after this timeframe will not be approved. We do not refund opened, altered, discounted (these are final sale), or damaged products.

All returns should include the original order number. 

Return Process

1. Log in to your online account and find the order number that matches your request. Click on the "Return Items" link on the righthand side.

2. This will take you to the Returns tab. Select the quantity of each item you would like to return. You may also enter information pertaining to your request in the comments section.  

3. After you submit your request, ship your returns and order invoice/packing slip (refunds will not be issued if these are not included) to:

DESS-USA
Attn: Returns
1025 Greenwood Blvd
Suite 101
Lake Mary, FL 32746

Once we've received your items, an email will be sent from orders@dess-usa.com confirming whether your request was approved or rejected.

DESS-USA Return Policy

PRODUCT CONDITION

Products that are not defective in material or workmanship and product packaging is unopened or unaltered may be returned. Products that have been in clinical uses cannot be returned. We cannot accept returns if the product packaging was opened, glued/taped back or if there are any marks or writing on the product package; if there is ANY alternation to the condition of the product packaging whatsoever, parts cannot be returned for a refund or credit.

SHIPPING RETURNED PRODUCTS

Customers are responsible for all return shipping costs. Packages sent postage due will be refused and returned to sender. DESS is not responsible for packages lost or damaged during return shipment.

Refunds are only issued for products physically received in unopened, unaltered, and undamaged condition. Products damaged during return shipping are not eligible for refund. If this occurs, we will notify you via email from orders@dess-usa.com and can return the items to you at your expense.

If you would like any non refundable items returned for future use, you must provide a return label within 30 days of the non refundable item notification email. DESS is not responsible for lost or damaged return shipments.

If there is a discrepancy between the items claimed to be returned and what was received, we can provide photos of the received products. Credits will only be issued for products received in acceptable condition.

OPENED PACKAGES

 We are not responsible for products that have been opened. Customers receive multiple resources, including order confirmations, shipping invoices, and product catalogs both online and in print, that contain product and reference numbers to help verify the correct part prior to opening. Please confirm that the product you purchased and received is correct before opening the package. 

ACKNOWLEDGEMENT AND CREDIT FOR RETURNS

Once we have accepted your return we will send you an email from orders@dess-usa.com with the order number, the component SKU, quantity, and the credit amount. The refund will be credited to original form of payment. 

The refund will also appear in your order history. This will show the amount refunded for your returned items.

Once you receive this email it can take up to 7 business days (excluding weekends) for your credit to appear back on your credit card statement.

Please check your emails regarding the returns.

It can take your bank/credit card company up to 7 business days to post credits back to your account.

If you have not received your credit after 7 business days from the date of our email notification, please contact us through online chat or at orders@dess-usa.com and we will be happy to assist you.