Questions and Answers relating to DESS online accounts and ordering.
Questions About Your Account
- How do I add a new shipping address?
- How do I add order notes or my Purchase Order (PO) number?
- How do I print invoices for orders I have placed?
- I forgot my password!
- I'm a NET30 account, how do we pay and where?
- About our Loyal Customer Savings Program and How to Use.
- What is the Loyalty Program and what does it do for me?
- How do I create an account?
Questions About Your Order or Ordering
- How do I return products?
- Route - Order Tracking & Shipping Protection
- How do I get or print an order invoice or my order history?
- Order Quote
- My order was not delivered on time.
- UPS & FEDEX Shipping Types and Times
- How do I get tracking information on my order?
- How do I cancel an order?
- How do we add to an existing order?